After purchasing the Family Pass you will receive personal coupon codes in an email which will make your products free when you choose to order. If you purchase 2 Family Passes you will receive 2 emails with unique coupons. You may not share your login or these coupon codes. They can only be used by the buyer when logged in to SantaClausWrites.com. If customer abuses coupons by sharing or making obviously excessive orders, we reserve the right to invalidate coupons at any time. Coupons expire 365 days from purchase. Limit 4 street addresses for the Family Pass Unlimited Postcards. If more addresses are needed, please email us.

If you do not receive an email immediately after ordering, please check your spam folder and add support@santaclauswrites.com as one of your contacts.

After purchasing the Family Pass you will receive personal coupon codes in an email which will make your products free when you choose to order. To order anything with your Family Pass, you must first log in. If you have not created a login after ordering the Family Pass, please create a login by clicking the link in your order confirmation email. Once you have created your login, you will immediately receive an email with your Family Pass coupon codes. Once you have logged in...

To order postcards, copy the postcard coupon code from your email and paste it in the coupon code box during check out. If you purchased the Unlimited Family Pass, you can order as many as you'd like at a time. If you purchased the Small Family Pass, please order 1 postcard at a time and complete your order. If your coupon doesn't work, please make sure you are not using the Letter Package coupon code to order postcards.

To order a phone call, go to the Phone page and select your child's name. Complete all the options. Since you have logged in, just proceed to the end. Credits have been added to your account so you will not have to enter any coupon code.

To order a Letter Package, choose the Magic Package or Deluxe Package. Your Family Pass coupon is re-usable and includes enough credit for 5 Magic Packages with shipping or 3 Deluxe Packages with shipping for the Unlimited Pass, or credit for 3 Magic Packages with shipping or 2 Deluxe Packages with shipping for the Small Pass. If you order 1 package at a time, your re-usable coupon code will be reduced by the cost of the package you ordered. If you choose to add any optional upgrades, the credit you have received with the Family Pass will simply be reduced. If your coupon doesn't work, please make sure you are not using the postcard coupon code to order Letter Packages.

If you have any questions, please email us using the 'Email Support' link at the bottom of the page.